Case study
“I was losing jobs I never even knew about.”
How Rob, a Swanson sparky, got his missed calls answering themselves.
Before
Rob runs Torrance Electrical, a two-man sparky outfit in Swanson. Like most sole traders, his booking system was his own mobile — answered from ceiling spaces, up ladders, and never after knock-off.
The maths was rough. He was missing around 9 calls a week. Most never left a voicemail. They just rang the next sparky on Google.
“You’d knock off, see the missed calls, and know half of them had already booked someone else.”
After
He put The Answer Line on his number. Now when he can’t pick up, it does — sounds sharp, gets the job details, texts him straight away. In the first six weeks:
7
jobs booked from calls that would’ve gone to voicemail
$11,200
of work he’d likely never have known about
3 hrs
a week back — no more phone-tag and callbacks
“The switchboard replacement that rang in over a long weekend paid for the year on its own.”
The bit that surprised him
His customers started complimenting the “new receptionist.” A couple of regulars asked if business was going well since he’d “taken someone on.” Nobody guessed — and the ones he told didn’t care. Their call got answered and the job got done.
Same phone. Same number. It just answers now.
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